Welcome to
BRANHTX
Properties
Dear Resident,
We would like to welcome you to your new home!
It is our sincere desire that you are completely happy with your apartment and the service you receive from us. We always like to know if we are exceeding your expectations or if there is anything we can do to improve your experience with BranHTX. So, from time to time, we invite you to let us know how we are doing! We use your input to improve our service to you and future residents. Welcome to the BranHTX Properties Family!
-BranHTX Properties Management
MOVE-IN DAY
1
Please take a moment to review each section on this check list to make sure you have completed all steps to receiving your keys on move-in day.
You can pick up your new keys the day of your move-in between the hours of 10AM - 5:30PM.
Please contact our office at least 2 days prior to your move in to schedule a time for pickup.
We will meet you at your new apartment to deliver keys and give you a brief tour
of your new place!
The day of your move-in, you will receive a link move-in to an inventory & condition form as well as a link to sign the Community Rules and Polices Addendum.
This must be completed and submitted to our office within 3 days of your move-in.
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New Resident Move-In Checklist
PLEASE CONFIRM YOUR CONTACT INFORMATION IS CORRECT IN YOUR TENANT PORTAL. EMERGENCY/IMPORTANT COMMUNITY ANNOUNCEMENTS ARE SENT BY TEXT MESSAGE AND EMAIL.
2
Your full deposit balance and first month's rent & utilities must be paid prior to receiving keys on your move-in day.
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Please log into your portal to view any unpaid balances on your account. If you have any questions about your charges, please contact our office Mon-Friday 10am-5:30pm.
RENT & DEPOSIT PAYMENTS
ELECTRICITY
Unless you have been notified differently by your property manager, you are responsible for setting up electricity to be transferred into your name beginning the first day of the lease. Please provide a copy of your electricity confirmation to your leasing agent or property manager on or before the first day of your lease. This may be delivered when receiving your keys or emailed prior to your move-in date. An easy way to look at rates in your area is by visiting http://www.powertochoose.com.
3
SETTING UP UTILITES
GAS SERVICES
Please confirm with your leasing agent if you apartment has gas. If your apartment has gas, you are also responsible for setting up services through CenterPoint Energy or possibly paying a usage monthly fee with your rent. Service must be scheduled no later than 7 days after your move-in and must remain active for the entirety of your lease. You will need to be present to meet the gas company. This can be setup through Centerpoint at the following link:
INTERNET SERVICES
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AT&T & Comcast (Xfinity) provide internet, cable and home phone services for this area. Please confirm with your leasing agent which services are available at your location.
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IMPORTANT INFO REGARDING SETUP
If your apartment was recently renovated, your Cable/Internet technician will need to physically come to your apartment to connect the new lines to their port/tap. Our team is not permitted to connect new lines to the AT&T or Comcast port.
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The technician may also need to remove the plates from inside your apartment to make sure all cables are connected according to their needs for your service.
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If you have any issues, please contact us and we will do our best to assist you.
A It can take a few days for them to set this up, so it doesn’t hurt to call ahead before you move in. The setup must be scheduled on or after your move-in date. They will require someone over the age of 18 to be present for the install. www.xfinity.com www.att.com
4
As a condition of our lease, we require all residents to carry liability insurance ($100,000) for damage to the landlord's property during the term of their lease.
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RENTERS INSURANCE MUST BE PROVIDE BEFORE RECEIVING KEYS.
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To satisfy this lease requirement, you have two options. Sign up for renters insurance through a company of your choice. Many people add this policy to their auto insurance policy or through companies like Lemonade. Your other option is to select to enroll in our Liability to Landlord insurance program for $9.50 per month. This program provides the required liability insurance only and does not cover your personal belongings.
RENTERS INSURANCE
COMMUNICATION & MAINTENANCE
5
Please be sure to have your correct phone number listed in your portal profile. Important resident and property information is communicated by text messaging.
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If you have been texting with our leasing team, messages sent by text message to this number are received by our property management team during business hours only.
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If you have an emergency, please call or text the emergency maintenance line. A member of our team will respond to your call as soon as possible.
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Emergency Maintenance: 832-535-2417
6
Check with your leasing agent to determine if your property has reserved parking. Reserved, covered and/or gated parking fees vary by property, so check with your leasing agent for this information.
You will receive a PARKING PERMIT inside your welcome folder. Be sure to put this on the vehicle parking onsite above your registration sticker.
All properties allow no more than one vehicle per apartment to park onsite. Second vehicles and guests must park on the street.
PARKING & VEHICLE INFORMATION
WELCOME HOME
Welcome to the BranHTX Family! We hope your experience from your first tour to today has been enjoyable! We look forward to having you as a resident and serving as your property management company. We truly love our residents and work hard everyday to exceed your expectations.
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